With developments in WIFI, smartphones and tablet PCs, the face of business is changing and our workforce is becoming more and more mobile. Motorola estimates that 35 per cent of the global workforce will be mobile workers by 2013.
While it is great to see occupation moving away from the 9-5 deskbound structure we have come to recognise, the risk to a mobile or lone worker from violent assault is the latest challenge HR managers have to face.
Risk UK interviewed SitexOrbis’ own Mark Cosh about the issues in their article ‘Mobile and in danger?’ Mark pointed out the traditional method for monitoring mobile staff was to use the ‘white board or the buddy system’.
The ‘white board system’ is where mobile workers check in and out of the office using a white board so the office can know their whereabouts. The drawbacks to this system are that it can only be effective during office opening hours and when monitored efficiently.
The ‘buddy system is the equivalent of telling your friend where you’re going to meet a new date. Lone workers tell another colleague where they will be and agree to phone back within a set period of time’. Again, if they forget to phone back or call with an emergency which their colleague is unsure of how to handle, the system is flawed.
Here at SitexOrbis we provide two separate lone worker protection packages; Code5 and Code5 Premium. Both lone worker policy plans give a 24/7 response team to provide assistance for a lone worker in a dangerous situation. The lone worker simply contacts the response team using their mobile phone, and the SitexOrbis operators will locate them using GPS technology, monitor their movements and conversations, and provide the necessary assistance.
Obviously some workers are at more risk than others and the risks themselves are different – they may experience abuse, violence, robbery or accident for example. Therefore the technology needs to be tailored accordingly. Mark explains “ For low to medium risk lone workers, a dedicated speed dial set up on a standard mobile phone linking through to an alarm response centre will provide an increased level of safety. For lone workers who routinely face higher levels of risk, enhanced services can be combined with dedicated devices or a smartphone app that can include the ability to set up automatic welfare checks giving the user greater flexibility and protection.”
Mark finishes on the point that it is not just the technology itself. “Practical safety training and the deployment of mobile based back up solutions can help an organisation to embed health and safety into its culture, better assess risk and change working practices.”








